JD Power and Associates, a global marketing information firm that claims to conduct independent and unbiased surveys of customer satisfaction, released today the results from its most recent study. The 2007 US Wireless Regional Customer Satisfaction Index Study - Volume 1 measures service-related elements that effect overall subscriber satisfaction. The six leading factors used for ranking are call performance and reliability, brand image, cost of service, service plan options, billing, and customer service. Wireless carriers are then ranked across six regions of the United States. Study results show that customers now rate call performance and reliability at the top of their lists, while overall customer service has become less of a concern.
For the fifth straight study, T-Mobile ranks highest when it comes to customer satisfaction in all six regions of the US (including 3 ties), providing outstanding results particularly in customer care, cost of service, and billing. Verizon Wireless is tied for first in three of the six regions.
Here are the results per regoin:
Northeast: T-Mobile
Mid-Atlantic: T-Mobile and Verizon Wireless (tie)
Southeast Region: Alltel, T-Mobile, and Verizon Wireless (tie)
North Central Region: AT&T, T-Mobile, US Cellular, and Verizon Wireless (tie)
Southwest Region: T-Mobile
West Region: T-Mobile
Volume 1 of the 2007 Wireless Customer Care Performance Study is based on responses from almost 25,500 wireless customers. Respondents were surveyed in September of 2006 and January 2007.
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Tags: US Carrier, customer satisfaction, wireless
Nokia has started shipping the Nokia N76 to key European, Asian and Middle Eastern markets.
They iwere also pleased to announce that alongside Sony BMG Music Entertainment they are working together to bring the award winning music of Travis to new owners of the Nokia N76 in selected markets. The Nokia N76 is the latest multimedia computer that combines a sleeker designed body with technology to create a revolution in design for a multimedia computer.
Consumers who purchase the Nokia N76 in selected countries (Austria, Belgium, Netherlands, Denmark, Finland, France, Germany, Italy, Norway and Sweden) will have as part of the Nokia N76 sales package, a special voucher that gives the owners the rights to download 5 pre-selected Travis songs from the MSN music shops in their countries. Closer” the first single from the bands much anticipated fifth studio album “The Boy With No Name” will be available for download when it is released on April 23, 2007. In addition, four further tracks selected from their previous four studio albums) will be also be made available.
Tapio Hedman, senior vice-president Multimedia of Nokiawas quoted saying: “We’re very excited about being able to offer music from Travis, a genuinely thought provoking and inspirational band, for mobile enjoyment with the Nokia N76,” . “This compelling offer confirms the commitment Nokia Nseries has to music and developing devices that match the lifestyles of consumers”, he added. Nokia Nseries music fans will appreciate the dedicated quick cover keys on the Nokia N76, which let you quickly and easily control the device’s music features from the outside of the folded device, for instant tunes wherever you are. Holding up to 1500 tracks the Nokia N76 works with industry standard 3.5 mm headphones and supports the popular Windows Media DRM for optimal use. Not to forget that capacity based on using optional 2Gb microSD card, 3:45 per song and 48kbps eAAC+ (M4A) encoding on the Nokia Music Manager. Capacity with 128Kbps AAC encoding is up to 250 songs.
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Tags: phones, Sony BMG Music Entertainment, Travis, multimedia computer, 2Gb microSD
www.ThePhoneSpot.com is a virtula marketplace that provides a wonderful array of mobile phone top quality brands such as Nokia, Motorola, Samsung, Sony Ericson and much more. Since I am just new to buying online, The site provides help for new buyers with its step-by-step phone finder, allowing them to spot the latest mobile phone of any choice.
There are clearance sales and it’s really worth every penny you put in those clearance sales at the site! The site offers special offers for most phones and in fact, the site provides a Price Match Guarantee, a 3 months free insurance and a 7 day return-phone-money-back-guarantee which tempted me to buy from the site. Another unique advantage is a FREE next day delivery, this way buyers save money on shipping costs. So it seems that The Phone Spot! is the ultimate buying experience and it is highly recommended.
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Tags: mobile phones, brands, clearance sales, return-phone-money-back-guarantee, 3 months free insurance
According to Financial Times, JetBlue plans to provide text messaging services during flights.
David Neeleman, JetBlue founder and chief executive, shares the misgivings of many US airline executives about the on-board use of mobile phones for voice calls, but said text communications could prove attractive.
JetBlue was the first US carrier to offer live television on its aircraft, and bought additional radio spectrum in a federal auction this year which could be applied to launch the US first in-flight texting service.
JetBlue Airways Corporation, headquartered in Forest Hills, New York, surveys a minimum of six customers from each of its flights. One finding was that customers liked having the pilot address them over the public address system before the flight took off or if there was a delay, and did so while standing in the aisle. JetBlue responded by providing training to new pilots on how to make announcements, and issuing printed guidelines on the procedure.
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Tags: mobile phones, voice calls, text messages, flights
Rumour has it that that T-Mobile have launched a 3G USB modem for use with laptops. Buyers can pick one up for £30 if they also take out a 12 month Web’n'Walk contract.
3G USB Modem
The modem is manufactured by Huawai, Vodafone’s device producer . The interesting fact is that they’re offering it for free, with a £45/month ‘unlimited’ (which is really 1Gb according to the small print) included, or £95/month if you want to add on 100Mb of data on ‘preferred’ international networks.
It’s understood that if you have a 3G handset you can use that as a modem at 3G speeds as well, via connector cable or Bluetooth.
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Tags: 3G USB, Web’n'Walk, international networks
A new study on mobile habits of 1,001 Americans shows that only 30% of mobile users use mobile Internet. 75% conduct net searches. As expected, these users prefer their trusted sites Google, MSN, and Yahoo to help their mobile search.Moreover, their Internet habits remain intact and merely transferred to a different medium.
Maps/directions, weather and local information are the main attraction. However, even thought they are the leading content categories, around 75 percent are not willing to scroll beyond the second page of search results
In order to push mobile Web access and mobile search into the mainstream, many key pieces need to fall into place. User issues and complaints surround everything from the pricing of data plans to device capabilities to the optimization and formatting of content for the mobile Web.
Up-frontig the recent news related, to the Google phone rumors, Google as 2007’s most powerful brand, Frontline Wireless’s initiative to allow entry of Internet companies in mobile industry, and this new study reinforcing the loyalty of mobile users to search engines like Google.
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Tags: mobile, WEb access, Internet companies, Google
We are going to show you a few wonderful pictures of what appears to be a brand new PSP gaming phone, quite similar to the Samsung SGH-F520 smartphone, but with gaming controls replacing the F520’s keypad.
PSP gaming phone
Featuring a dual-slider form factor thi is a Windows Mobile device with touchscreen, 3 megapixel camera, and is designed purely for game playing. Anycall is a trademark of Samsung, who use the brand name in its native Korean market.
PSP gaming phone
However, it is not a Samsung phone. The PSP even comes with 11 preinstalled Nintendo NES games, but it has nothing to do with Nintendo.This gadget has been sold by an eBay seller for just $200, so if anyone wishes to have a phone that no-one else on the world ownsfeel free to head over to eBay and bid for the thing.
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Tags: phone, Nintendo NES games, gaming controls, touchscreen
Nokia has announced having shipped more than 100,000,000 Series 60 mobile devices worldwide. Matti Vänskä, Vice President, Mobile Software Sales and Marketing, of Nokia was quoted saying that the announcement “represents a significant landmark for S60. We believe it inspires further innovation on S60. The open platform gives mobile users more choice and provides a platform upon which new applications and services can be built”.
Speaking at the event press conference, Matti Vänskä continued: “We see three key trends affecting the requirements for software platforms. The mobile device is becoming the hub for personal experiences, whether focused on imaging, business, music, navigation or video. People are accessing Web 2.0 services and content with their mobile device. Thirdly, simplicity and intuitiveness of user experience are increasingly important.”
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Tags: mobile devices, S60, Web 2.0 services, software platforms
The Register has reported that a UK company called Blue Sky Positioning has announced it has managed to insert a functioning GPS device onto a normal mobile phone SIM card.
BlueSky Positioning CEO Risto Savolainen was quoted saying: “We are only allowed [by the GSM SIM standard] to draw six milliamps, which was a challenge.” The SIM is of standard size and shape, though wouldn’t pass the full ISO tests for flexibility and robustness.
Moreover, the service is actually an implementation of A-GPS (Assisted GPS), so some of the functionality comes from off-SIM, but it’s still an incredibly impressive piece of shrinkage.
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Tags: phone, SIM, A-GPS
Samsung’s new slim and stylish design smartphone, the I400 is based on Symbian OS and S60 which offer extensive language supports, enhanced download applications and multitasking features. With Symbian S60, the I400 allows users to install programs on their mobile phones just like PCs. The slider supports full web browsing and Bluetooth connectivity for business users.
Samsung I400 Symbian OS
To enhance its multimedia features, the I400 also includes a 2.0-megapixel camera, music key and stereo dual speaker. Moreover, the I400 has a 2.3-inch wide display for the convenient use of business and multimedia functions. More specs include GPRS/EDGE Tri-Band (900/1800/1900), 2.3-inch QVGA TFT (262K Colors) as well as a 4 GB microSD.
It will be launched in Russia from July 2007 and to be expanded in other European countries soon after.
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Tags: smartphone, Symbian OS, camera, Bluetooth, full web browsing
